Terms of Use


Primetech Hosting provides web hosting and email services. Primetech Hosting reserves the right to suspend or cancel any client's access to any portion or all of Primetech Hosting services, when Primetech Hosting deems that the account has been used inappropriately. Primetech Hosting reserves the right to refuse service and/or access to its servers to anyone.

Primetech Hosting prohibits sites engaged in:

Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.

Internet abuse including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, and spamming our support staff. Spammers are held responsible for a 500 dollar clean up fee.

Systems abuse including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, and reselling CGI scripts.

Data Transfer
If any users go over the allotted bandwidth amount the user will asses a fee of $2.00 per gigabyte.

Adult content
The determination of what is "adult content" and prohibited shall be solely made by Primetech Hosting.

Should a policy violation occur, Primetech Hosting reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to Primetech Hosting's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.

Web Site Content
The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on Primetech Hosting servers). The Prime Host is not responsible for any lost files, information, or data.

Should any data need to be recovered from Primetech Hosting's backup tapes, there will be a charge of $100. Primetech Hosting does not guarantee to possess the most current copy of a client's website.

System Updates
The client understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. Primetech Hosting reserves the right to modify the processing times at any time without notice. If a client or Primetech Hosting support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occured in our system.

Free customer support is provided via email through the client's control panel contact forms. Technical support emails will be answered within 24 hours. Billing inquiries will be answered within one business day. Client agrees not to spam support. Primetech Hosting does not provide web site design, custom programming and scripting, or web site consulting services.

Payment Policy
All services are on a monthly prepayment basis.
Primetech Hosting only accepts paypal payments.
Service is activated only after receipt of payment.
Credit card payment is authorized and assessed in real time.
Once an order is successfully submitted, the client is subject to Primetech Hosting's refund policy.
The one time setup is non-refundable.
All monetary transactions will occur in $US dollars.
No bills or invoices will be sent by postal mail or fax.
(If the account was established at the end of the month - the anniversary dates may be adjusted.)
All InterNIC fees are separate from The Prime Host costs and the client is responsible for timely payments to InterNIC for domain ownership.
Primetech Hosting reserves the right to change pricing schedule at any time.

Additional Features
Additional features can be added at any time. When a feature is added, the client is assessed charges for the month and every upcoming month until the end of their billing cycle. Feature prices are not prorated.

Renewal Notification and Billing Schedule
Renewal notification is emailed to the billing contact seven (7) days prior to the end of the billing cycle.

Non-sufficient fund threw PayPal will result in a cancellation of the account and the client is assessed a 20 dollar processing fee.

Account Reactivation
If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $19.95 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including outstanding hosting charges.

If an account was cancelled due to policy violation, Primetech Hosting will not reactivate the account.

Refund Policy
For new accounts, the set up fee charges are non-refundable.
If Primetech Hosting terminates an account due to policy violations, there will be no refund.
The fees for additional features are non-refundable.

Primetech Hosting reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. The policy violator may be assessed a 500 dollar clean up fee. Primetech Hosting reserves the right to delete the policy violating web site content without notice.

Customers can cancel service at any time. Account cancellations are not accepted via email. All account cancellations are to be requested through the client's control panel contact forms.

If the client requests cancellation, their account will be terminated at a specified date or immediately. If the client specifies immeditate account termination, Primetech Hosting reserves the right to delete the web site contents without notice.

Client agrees to defend, indemnify and hold harmless The Prime Host against any liabilities arising out of defective products sold to customers from The Prime Host servers, personal injury or property damage caused by products or services sold or distributed from The Prime Host servers, any material that infringes or allegedly infringes on the rights of a third party available from The Prime Host servers, and any material that libels or allegedly libels a third party available from The Prime Host servers.

Primetech Hosting is not responsible for any damages to any client's business. Primetech Hosting makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of Primetech Hosting's web hosting and email service is at the client's sole risk. Primetech Hosting's services are provided on an "as is, as available" basis.

Primetech Hosting does not guarantee that our services will be uninterrupted or error free. Primetech Hosting will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.

In no circumstance will Primetech Hosting be liable for any claims resulting from the use or inability to use Primetech Hosting's services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to Primetech Hosting servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

Primetech Hosting reserves the right to revise our policies at any time.

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